Managing Change: Improve Without Disrupting Your Customers
DuPont White Pigment & Mineral Products, the world's largest producer of titanium dioxide (TiO2), has developed a protocol for managing and communicating change. This protocol is modeled after QS-9000 Bulk Material Approval Process (BMAP) guidelines developed to define generic requirements for bulk material approval by the U.S. Big Three automakers: Ford, GM and Chrysler.