Teknol used two separate software systems to handle its manufacturing and distribution business; one software system was for its accounting, and one for its production and formulation. The separate systems were outdated in functionality and unable to interact with front-end operations. Due to limitations of each system, the data was also inconsistent between systems and incomplete. Altogether, the utilization of different systems prevented Teknol from optimizing several areas of its business.
Salespeople were required to manually confirm order shipments with customers. Customers would place an order and contact their salesperson for order shipping information. Depending upon the order, salespeople would spend a few minutes to a few hours of their day tracking shipments and reporting the locations to the customer.