Zochem Implements Resource Management System for Customers
BRAMPTON, Ontario – Zochem, a subsidiary of Horsehead Holding Corp., has implemented a Customer Resource Management System (CRM). The new CRM at Zochem will be integrated into the current company management software. An enhancement to Zochem’s customer service, the CRM will make the customer experience with Zochem effortless.
The CRM also will be accessible on Zochem’s sales team’s mobile devices, providing access to all the customer’s details wherever and whenever necessary. This mobility provides a nimble approach to ensuring Zochem customers are served quickly and accurately.