CINCINNATI – Michelman announced that it has transitioned to the ISO 9001:2015 certification for U.S. operations. Michelman was originally certified on the ISO 9000 standard in 1995. The ISO 9001:2015 standard is based on seven quality management principles that, when followed, ensure a business is positioned to consistently create value for its customers. These principles are:  customer focus, leadership, engagement of people, process approach, improvement, evidence-based decisions and relationship management. 

The tenets of ISO 9001:2015 are consistent with Michelman’s commitment to customer service. According to Tim Baker, Global Quality Assurance Process Engineer at Michelman, “There is so much about ISO 9001:2015 that directly correlates to the Michelman culture. It states that ‘people at all levels are the essence of an organization, and their full involvement enables their ability to be used for the organization’s benefit.’ It also states that ‘organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.’ These are driving forces that have been inherent to the Michelman culture for decades.”