GLEN MILLS, PA - Axalta Coating Systems, a manufacturer of liquid and powder coatings, hosted a Refinish Performance Management (RPM) seminar titled, “Collision Repair with Mike Anderson.” The daylong event, presented by collision industry consultant and advocate Mike Anderson, covered a variety of topics including the state of the industry, positioning your body shop, customer service, customer service index (CSI) and best practices in scheduling and parts management. Jonathan Purifoy, Axalta Strategic Selling Manager, spoke on leadership and the importance of establishing and nourishing a loyal and encouraging support system.
“Over the past few years, our industry has evolved so much,” said Gary Gardella Jr., Owner of Country Line Auto Body located in Howell, NJ. “There is a lot of information, trends and statistics for a business owner to keep track of, and you can easily get lost in the mix of it all. I appreciated the seminar that Axalta offered. Mike Anderson spent time explaining the state of the industry. This discussion was worth the day out of the business alone. We hit on great topics like scheduling, CSI parts and even leadership.”
Axalta offers its RPM training sessions, which are led by industry experts, in an effort to support continuous improvement and education for its customers. The seminars are offered across the United States and Canada. Axalta also offers eLearning courses online through its Axalta Learning Campus, which allows participants the flexibility to take a training module based on their own schedule. The modules cover topics such as customer service; repair planning; repair, body and paint activities; production; and financial administration. If you would like to learn more and/or register for a class, contact an Axalta representative or visit the company’s training website.