Knowde has released a turnkey Customer Experience  Platform to help ingredient, polymer, and chemical suppliers and distributors instantly transform their website and deliver the modern, online buying experience that today’s formulation, research and development (R&D), and procurement teams expect.

“Despite millions of dollars of investment, most supplier and distributor websites fail to meet customer needs,” said Ali Amin-Javaheri, CEO of Knowde. “Customers want to discover, engage, and transact with suppliers and distributors online. But today’s industry websites don’t support the online buying journey, leading companies to miss out on sales opportunities.”

According to Amin-Javaheri, supplier and distributor websites currently represent an untapped growth opportunity.

“Every day customers visit supplier and distributor websites, but companies fail to convert those visitors into sales opportunities,” said Amin-Javaheri. “Building an online customer experience that supports the entire buying journey is challenging, and suppliers, distributors, and their agencies often lack the digital and technical skills to take this challenge on themselves,” he added.

Support for Customers Across the Entire Buying Journey

Knowde's Customer Experience Platform provides an instant customer experience upgrade to supplier and distributor websites in a matter of weeks. It’s a customizable solution that makes it easy for customers in every industry to search and browse products, connect with experts when they have questions, request documents, samples, and quotes, and purchase products online with eCommerce tools. Knowde also makes it easy for companies to configure custom rules for different customer segments, to help streamline customer communications, document and sample requests, repeat orders, and more.

Unlock Online Growth and Drive Organic Revenue

With Knowde’s new solution, sales teams also benefit from a single platform to get powerful insights into the customer journey and manage leads and requests in one place. Sales teams can close more deals by connecting with high-intent potential customers at the right time

when they’re actively searching for a solution. Using built-in digital sales tools and engagement analytics, sales reps can better understand who’s visiting a website, what company they’re from, which products they’re interested in, and when and how to engage with them.

Suppliers and distributors interested in learning more about Knowde’s turnkey Customer Experience Platform can visit Knowde’s website to schedule a demo.