MONTVALE, NJ – J.D. Power has ranked Benjamin Moore highest in interior paint customer satisfaction in 2014. This is the fifth time and the fourth year in a row Benjamin Moore has received this honor. According to the 2014 Paint Satisfaction Study, Benjamin Moore maintained its highest-ranked position over all other interior paint brands with a score of 815 on a 1,000-point scale, which is a 15-point increase from 2013, and performed particularly well in the key areas of application, durability, product offerings and design guides.
J.D. Power bases satisfaction with paint brands by evaluations from customers who purchased and applied interior paint during the past year. It measures six key factors: application, product offerings, durability, price, design guides and warranty/guarantee. In addition to paint brands, J.D. Power also ranks paint retailers across five key factors: facility, merchandise, staff, services provided and sales/promotions.
The 2014 Paint Satisfaction Study is based on responses from more than 8,690 customers who purchased and applied interior and/or exterior paint within the previous 12 months. The study was fielded in January through March 2014.